Chatlösung “Vicky” zur automatisierten Beantwortung von Nutzerfragen 24/7

For GEWINNARENA, ProSiebenSat.1 Media SE intended to increase the visibility of the FAQ area and provide an interactive service to answer questions automatically.
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More Customer Engagement through 24/7 Chat Solution “Vicky”
For the interactive customer address on the lottery platform, the intelligent dialogue solution “Vicky” is used as a fully-fledged alternative to the e-mail channel for answering user queries.
The introduction of the chat system based on artificial intelligence provides visitors with answers to a multitude of questions around the clock. In addition, Vicky significantly supports and effectively relieves the service staff in querying and recording subscriber data.

“Conversational AI in practice: Pro7Sat.1 – Chatbot Vicky introduces herself”
How does artificial intelligence optimise customer dialogue? Together with Sevenonemedia, a customer reference project (Pro7Sat.1 Gewinnarena) will be used to show how the customer has grappled with AI, what you need to bear in mind when integrating a chatbot, and how the solution is being further developed.