For GEWINNARENA, ProSiebenSat.1 Media SE intended to increase the visibility of the FAQ area and provide an interactive service to answer questions automatically.
More Customer Engagement through 24/7 Chat Solution “Vicky”
For the interactive customer address on the lottery platform, the intelligent dialogue solution “Vicky” is used as a fully-fledged alternative to the e-mail channel for answering user queries.
The introduction of the chat system based on artificial intelligence provides visitors with answers to a multitude of questions around the clock. In addition, Vicky significantly supports and effectively relieves the service staff in querying and recording subscriber data.
“Conversational AI in practice: Pro7Sat.1 – Chatbot Vicky introduces herself”
How does artificial intelligence optimise customer dialogue? Together with Sevenonemedia, a customer reference project (Pro7Sat.1 Gewinnarena) will be used to show how the customer has grappled with AI, what you need to bear in mind when integrating a chatbot, and how the solution is being further developed.
Parlamind GmbH (o. J.): Digital Customer Dialogue
For Sweepstakes Platform. Online verfügbar unter https://parlamind.com/en/clients/case-studies/gewinnarena/, zuletzt geprüft am 01.11.2020.
Telecom Deutschland GmbH (o. J.): Digital X. Speaker. Online verfügbar unter https://www.digital-x.eu/speaker/thomas-pfab-en/, zuletzt geprüft am 01.11.2020.