Cox Enterprises nutzt Virtual Assistance für den Kundensupport

Cox partnered with Help Lightning, a leading supplier in remote expertise technology to bring this new service to market. Now, instead of entering a customer’s home to troubleshoot, Cox technicians can handle service requests from outside. Cox technicians can use augmented reality (AR) to guide customers through in-home set ups and common issues like tightening the fitting on the back of a cable box.